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Buy vs Build : why Agorapulse chose Fincome over developing in-house BI

Buy vs Build : why Agorapulse chose Fincome over developing in-house BI

Vincent Gouedard
@VincentGouedard
About the company
Agorapulse
Industry
Social media managers
Company size
51-200 employees
Headquarters
Paris, France
Founded
2010
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Amid rapid international growth, Agorapulse needed to secure the reliability of its SaaS metrics (ARR, churn, LTV, ARR snowball) to steer the business with confidence.


→ The “build” option (in-house BI) proved too costly, slow, and fragile.

→  The “buy” option (Fincome) enabled deployment in just 48 hours, instant and reliable KPIs, and a 75% reduction in total cost of ownership.

Key Results:

  • −85% BI costs (€200k → €30k/year)
  • 15× faster KPI availability (3 weeks → 48h)
  • 0 incidents on Chargebee connectors since implementation
  • +30% internal adoption thanks to self-service access

The challenge of a hypergrowth SaaS scale-up

Agorapulse now supports more than 11,000 companies in managing their social media. With +30% annual growth in 2024 and customers across more than 100 countries, our financial management needed to evolve.

We needed quick answers to strategic questions:

  • What is our growth by market?
  • What is the average customer lifetime value by segment?
  • What impact are our marketing campaigns having on churn?

Our in-house BI, built on Looker and BigQuery, could no longer keep up.

Les limites du “Build”

Maintaining in-house BI meant:

  • 2.5 FTEs engaged full time
  • Annual costs exceeding €200k
  • KPIs taking up to 3 weeks to develop
  • Fragile connectors with Chargebee and HubSpot, causing frequent incidents
  • Limited scalability whenever new currencies or segments were added
“We were spending more time producing numbers than using them. Our BI had become a bottleneck, not an asset.” — Emeric Ernoult, CEO

Why choose “Buy” with Fincome?

In 2024, we decided to switch to Fincome. The goal: a reliable SaaS solution, fast to deploy, and purpose-built for recurring revenue businesses.

Lightning-fast deployment


In less than 48 hours, we had fully operational dashboards. No internal development, no workflow redesign.

Native integration with Chargebee


Fincome eliminated sync issues. Our metrics (ARR, ARR snowball, churn, LTV) are now updated in real time and accessible to everyone.

Ready-to-use SaaS KPIs


More than 25 standard metrics, instantly available and filterable by market, plan, or currency.

Predictable budgeting


A single subscription replaced multiple licenses and the unpredictable costs of servers and maintenance.

The results: immediate impact

  1. Costs cut by 6: TCO reduced from €200k to €30k/year.
  2. Instant access to metrics: Time-to-insight reduced from 3 weeks to 48 hours.
  3. Total reliability: 0 sync incidents since go-live.
  4. Cross-functional adoption: +30% self-service usage by Finance and Marketing, freeing the BI team for strategic analysis.
“With Fincome, we regained confidence in our numbers. And when you trust the numbers, you make better decisions—faster.”
 — Emeric Ernoult, CEO

Buy vs Build: A side-by-side comparison at a glance

Build (in-house) Buy (Fincome)
Annual cost €200k €30k
Resources 2.5 dedicated FTEs 0 FTE
Time to deliver a KPI 2–3 weeks <48h
Chargebee connector Fragile, frequent incidents Native, reliable
Scalability Limited, heavy Instant

Conclusion

By choosing Fincome, Agorapulse transformed its financial management:

  • costs cut by six,
  • decisions made on reliable data,
  • and greater autonomy for teams.

Fincome is not just a reporting tool. It has become our financial co-pilot—essential to support our international expansion and make strategic decisions with full confidence.

SaaStock Paris - Retours d'expérience de Waalaxy, 10 M€ d'ARR en 4 ans en PLG
Toinon Georget - CEO et fondateur de Waalaxy
fincome saastock

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Get started with Fincome: request a demo and take control of your revenue growth.

Frequently Asked Questions

What is Fincome?

Fincome is a SaaS revenue management platform designed specifically for companies with recurring revenue models (any business selling subscriptions).  

Fincome automates the tracking and management of your revenues and associated KPIs (churn, LTV, CAC, etc.) in real time, without the need for a data team or manual processing, thanks to direct integrations with your billing systems and ERP.  

Unlike generic BI tools, Fincome offers a turnkey, intuitive solution tailored to the specific needs of subscription-based businesses, enabling seamless collaboration across your finance, GTM, and CSM teams.

Who is Fincome for?

Fincome is built exclusively for companies with recurring revenue models, meaning those that track MRR or ARR, such as:
• Software publishers (SaaS)
• Media companies
• Mobile apps
• Any other B2B or B2C subscription business looking to professionalize revenue management

Fincome supports organizations at every stage of growth, from startups to mid-market and large international enterprises.

What can Fincome analyze?

With Fincome, you gain access to a full suite of modules:
Revenue: detailed ARR/MRR breakdown, cohort analysis, detection of billing errors or omissions, revenue recognition and deferred revenue (PCA)
Growth: analysis of ARR movements (new business, expansion, churn, reactivation), identification of growth drivers
Unit Economics: LTV, CAC, and LTV/CAC analysis by segment, channel, or geography to optimize margins
Retention: deep cohort analyses, identification of key retention drivers
Renewals: future MRR projections, opportunity forecasting, and churn risk reduction
Forecasting: revenue growth scenario modeling to better inform strategic decisions

How is Fincome different from other solutions on the market?

Fincome is the only turnkey platform built specifically for recurring revenue businesses that combines:
✅ A complete, reliable view of your recurring revenues (MRR, ARR, churn, LTV, CAC, cohorts, renewals, revenue recognition, deferred revenue)
✅ Fully customizable, automated, shareable reports powered by AI, delivering actionable insights to guide your strategic decisions
✅ Expert support to help structure and interpret your analyses, without needing to build an internal data team
✅ The ability to generate future growth scenarios, compare them side by side, and track actual vs. forecasted performance, all in real time

Unlike traditional BI tools, which require you to build and maintain your own metrics (often consuming internal resources just to produce static data visualizations), Fincome transforms your SaaS metrics into concrete, actionable recommendations — helping you move faster, with more impact and operational efficiency.

Can I use Fincome if my billing tool isn’t listed?

Yes! If you use an unlisted or in-house billing system, no problem — you can easily import your billing data via Excel or push it through our public API. You can access our public API documentation here.

What tangible benefits does Fincome provide?

With Fincome, you can:
✅ Reduce up to 90% of the time spent calculating and reporting your KPIs
✅ Make faster, more accurate strategic decisions
✅ Recover up to 5% of lost revenue by detecting errors or omissions
✅ Cut the risk of manual spreadsheet errors by 80%  

Are my data safe with Fincome?

Absolutely. Data security is at the heart of what we do. Fincome is SOC 2 Type I certified, ensuring a high level of data security and protection.

Your data is collected exclusively via read-only APIs and hosted on secure servers located in France. We never share your data with third parties without your consent.

For a detailed review of our security practices, please visit our dedicated security page.

What kind of support does Fincome offer?

At Fincome, customer success is a core priority. We guide you from the very start — structuring your data, training your teams, and optimizing your use of the platform to deliver value quickly.

Our team remains by your side to answer strategic or technical questions, share best practices, and help you get the most out of your analyses.

How do I get started with Fincome?

Simply request a demo on our website. We’ll walk you through the platform, assess your needs, and guide you through a smooth deployment.

Most deployments and team trainings take no more than two weeks to get fully up and running.
👉 Request a demo

Income Analytics:

How can I better manage my finances?

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How can I better manage my finances?

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Budget Management:

How can I better manage my finances?

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How can I better manage my finances?

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Wealth Management:

How can I better manage my finances?

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How can I better manage my finances?

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How can I better manage my finances?

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Discover Fincome !

Get started with Fincome: request a demo and take control of your revenue growth
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